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This page provides the Writing Portfolio of Malcolm Graham. All documents use the Acrobat PDF format. For copyright and security reasons, some documents require a password for viewing and cannot be copied or printed. If you are a prospective employer of our services, contact WriteDoc to obtain a password.

DFAIT Property Manual
1.8MB
Government manual for managing property abroad (3 of 55 chapters)
Webbed Documents
109KB
ACM SIGDOC95 Conference paper
Performance-based Documentation
38KB
IEEE IPCC97 Conference paper
Words about Consciousness
1.89MB
Carleton MA course and ISTC2000 conference paper
Words without Meanings
58KB
Carleton MA course paper
Implementing FrameMaker Conditional Text Using Epic Editor Profiling
177KB
PTCuser 2006 Conference paper
Producing Customer Documentation in an Agile Environment
578KB

CIDM 2013 Conference paper. How do you produce customer documentation in an Agile environment? What process do you use? What tools do you use? These were our first questions when we were asked to work in an Agile development environment. We decided to use DITA and proceeded to evaluate different authoring and publishing tools. This presentation provides an overview of the results of our tool evaluations and how we implemented the TPG DITA Authoring (TDA) system to author and publish customer documentation in an Agile environment.

Information Developer Profiles
100KB
Job profiles for developing information products; typical entrance requirements associated with each job; typical tasks associated with each job; the criteria for people development with examples of such development.
People Development Guidelines
96KB
Development requirements for writers
Performance Evaluation Guidelines
80KB
Guidelines for evaluating employee work performance
The Mythical Dream Interface
131KB
ACM SIGDOC97 Conference paper. An online version for viewing on a Macintosh computer is also available; download dream.hqx and StuffIt Expander
DVN System Controller User Guide
824KB
Digital Video Network software user manual
DVN Room Controller User Guide
816KB
Digital Video Network software user manual
DVN Room Site Installation Manual
1.0MB
Digital Video Network equipment installation manual
DVN RS for Win User Guide
584KB
Digital Video Network software user manual
DV-MPEG Cards Reference Manual 
741KB
DV-45 Digital Video Codec MPEG-2 cards reference manual
DVN Planning Guidelines
400KB
Digital Video Network planning and ordering guide
HDLexplorer User Guide
1.3MB
HDLexplorer supports the analysis and processing of circuits specified using the Verilog Hardware Description Language (HDL); it contains the syntax and examples of Tool Command Language (TCL) commands; and it can be customized using TCL-based commands and tools.
MDP User Guide
856KB
Magellan Data Provider network software installation and use
MCDR Billing User Guide
232KB
Multiple Call Detail Record telecommunication billing system description, installation, and use
OC-3 Documentation Plan
192KB
DV-45 Digital Video Codec OC-3 line interface module documentation plan
OC-3 Reference Manual
1.1MB
DV-45 Digital Video Codec OC-3 line interface module description, installation, and use
WriteDoc Template User Guide
96KB
Using a Framemaker template
VCE Installation Manual
496KB
Video Codec Enclosure cabinet description and installation
CSCP Documentation & Training Plan
199KB
Customer Service Control Point customer documentation and training plan
CSCP Operations & Management User Guide
902KB
Customer Service Control Point software operations and management guide
CSCP Implementation Course
440KB
Customer Service Control Point software implementation and training course
UE9000 Data Network Design & Engineering Guidelines
1MB
Universal Edge switch network planning guidelines
UE9000 Data Network Troubleshooting Guidelines
787KB
Universal Edge switch network troubleshooting guidelines
RedBack SMS1000 Troubleshooting Guide
292KB
Network troubleshooting guidelines
RedBack SMS1000 Planning Guide
417KB
Network planning guidelines
VoIP Portfolio Global Specification
10.6MB
Carrier VoIP Succession solutions overview
NTDA Processes and Procedures
5.9MB
Processes and procedures for authoring using NTDA XML tools
NTDA Transforming from NonMTBI2 to MTBI2
678KB
Use case for transforming an XML document from one DTD to another
Nortel projects
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Documents, organized by project, created while at Nortel