March 1998 Web Brief
Learning to be Successful

Quote of the month: "Success has always been easy to measure. It is the distance between oneís origins and oneís final achievement..." Michael Korda

Assertive Phrases Ease Criticism
Source: Communication Briefings ideas that work

Use these phrases to decrease the chance of a defensive reaction when you must criticize someone:

  • "Perhaps youíll find it will be useful to..."
  • "You may want to consider..."
  • "May I suggest something?"
  • "Iím on your side, so donít take what Iím going to tell you negatively."
  • "Please donít be offended, but itís important to you that we discuss..."
  • "You may not know that..."
  • "I find it very difficult to tell you this..."
  • "Iím sure you donít mean anything by it, however..."
  • "I see what you mean; however, you may not have all the information you need."

Source: Influencing Within Organizations, Andrzej Huczynski, Prentice Hall, 113 Sylvan Ave., Englewood Cliffs, NJ 07632