Quote of the month: "Failure is success if we learn from it "
Malcolm S. Forbes
Be polite but firm to criticize effectively. Hereís how:
- Wait until youríre calm. Donít criticize others when youríre
angry. You risk making the criticism personal.
- Avoid "you." Criticize the behavior and not the person. Example:
"When this happens, I feel frustrated," not "When you do this,
you make me angry."
- Ask for a solution. Example: How do you think we should
solve this?" This makes the person think and puts the responsibility
on him or her.
- Leave after youíve made your point. This strengthens your message.
Remaining to talk about other things will dilute it.
Source: Yes You Can!: 1200 Inspiring Ideas for Work, Home and
Happiness, Sam deep and Lyle Sussman, cited in Hope Health Letter,
The Hope Heart Institute, 556 18th Ave., Seattle, WA 98122